The one huge differance between Czechs and South Africans is, generally speaking, South Africans know how to complain, and politely too, not like those infernal Yanks. Because Czechs don’t generally complain, large corporates walk all over the small guy, and in effect can get away with “murder”.
Take UPC, the local internet provider – http://www.upc.cz, when I signed up for my service, I paid the full price for a 2Mbps connection, about 2 months ago I logged onto their site by accident, and noticed that they no longer offerred anything under 10mbps, oddly the 10mbps connection they were now offering was at the same price as my 2Mbps connection (thank you UPC for letting me know about this service upgrade).
I got my wife to phone them up, actually this was harder than it seems, remember I don’t speak Czech well enough to make a useful business call, and Czechs don’t typically speak english. My wife is daily becoming more and more reluctant to handle these affairs, especially the “god damn” internet, which is not exactly high priority for her. She was informed that we were to expect a “free” upgrade to the 10Mbps connection 01/01/2009, so patiently we’re still waiting.
Problem is yesterday I logged on and noticed my usual download speed was pretty slow, this carried on for a few days before I reset the modem and ran a speed test, 1Mbps, UPC downgraded me “free of charge” only I am paying the now 10Mbps tarrif, to a westerner, this is most frustrating, but I’ve asked around at work, and most Czech people are very relaxed about this sort of thing.